OUR PHILOSOPHY
To deliver aged care via the lens of hospitality, we have to think differently. Inspired by the world’s leading hotels and guest experiences, we’re bringing that same level of attentiveness to aged care here in Perth. That’s why Symbol has a dedicated Member Experience team, whose role is to continually look for thoughtful ways to add moments of joy that make everyday life feel that little bit easier.
For us, hospitality is about anticipating your needs before you ask, remembering the little details that matter, creating consistency through familiar faces, and finding meaningful ways to go beyond what’s expected. Whether it’s the way a meal is prepared, the way your home is cared for, or simply knowing how you like your day to unfold, we believe exceptional support is built on thoughtful details, genuine relationships and a desire to make every interaction a positive one.
We don’t do tick-box assessments or transactional check-ins. Our Concierges take the time to sit down, listen, and truly get to know what you value and what makes you special. By building genuine, unhurried relationships, we ensure our care always feels like a natural extension of your life.
From luxurious bedding to favourite flowers, music, rituals and unhurried moments of connection, we create a deeply personalised environment shaped around what you love – always delivered by familiar faces.
Symbol is powered by people who love people. We find team members with backgrounds in hospitality, tourism, and service, blended with deep clinical expertise in healthcare to bring more energy and vitality to you.
We keep things beautifully simple and transparent. You, and your loved ones, will always know who is coming through your door, when they will arrive, and exactly how we are supporting you. No jargon, no surprises – just clear, honest connection you can rely on.
All of your care is organised by our Concierges, who anticipate your needs, understand your preferences and arrange everything from tailored outings to practical aged-care guidance. It’s seamless support that feels intuitive, not transactional.
Our staff recruitment strategy is simple: ‘get the best’. Whilst we have incomparable clinical depth in our ranks, we also look outside the box for people who love spending time with people.
We look for backgrounds in hospitality, customer service, nutrition and travel. We know you bring a lifetime of rich experience, and experiences, to the table, so we hire dynamic people who can keep up with you and keep things interesting!
Most aged-care providers organise around tasks, rosters, and compliance. We organise around your personality, routines, preferences, and deeper emotional desires.
Our approach is centred on connection and genuine relationships. We focus on real moments rather than checklists – conversations, rituals, and shared experiences that make every day more social, warm, and enjoyable. We are skilled and consistent, but also personable and present, treating you as an individual with your own stories, preferences and ways of living.
Getting started with aged care can feel overwhelming — the system is complex, the steps aren’t always clear, and it’s easy to feel stuck. But it doesn’t have to be. Your concierge will guide you through each stage, explain what to expect, and help you feel supported from day one.
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