Big decisions come with big questions – and we’d always rather you ask than wonder.
Here you’ll find the questions that come up most, along with a handful of resources to help you make sense of aged care, funding, and everything in between – all in plain, human language.
Yes – support can be adjusted at any time, with flexible scheduling to increase or reduce services as needed.
Many of the people we care for live with higher or more involved needs, and our support is designed to rise to meet them. Through the upper levels of the Support at Home program (Levels 6–8), we coordinate more comprehensive, attentive care — bringing in experienced health professionals, daily personal connection, and careful coordination of everything around you, all delivered with our hospitality warmth. For some needs, like specialist dementia support, we have dedicated pathways you can read more about across our service pages. Whether your needs are steady or changing, our role is to make even the most complex days feel calm, considered, and full of moments of joy. If you’d like to talk through a particular situation, our team is always glad to have that conversation.
Yes – Symbol can deliver services under a Home Care Package, working directly with your package provider to arrange support.
Costs are based on the type of support required and the length of each visit, aligned with industry standards and Home Care Package rates.
You can reach us in whichever way suits you best:
We take real care in matching clients and carers, because comfort and trust matter just as much as skill.
Every Symbol carer goes through thorough screening and ongoing training, so families can trust the person coming into their home.
It depends a little on where you are in your journey. If your government funding is already in place, we can move quickly to get you started — often it’s just a matter of a conversation and sitting down to shape your care plan together. If you’re still working through My Aged Care, things can take a little longer while your assessment and funding come through. But we don’t believe you should have to wait to feel supported: where it helps, we can talk through interim or self-funded options so you can begin sooner rather than later. The best first step is simply to give us a call, and we’ll map out a realistic timeline together.
Symbol brings a hospitality-led approach to Support at Home, focused on calm, dignity and consistency in every visit.
What you may contribute towards short-term pathways like the Restorative Care Pathway, respite and the AT-HM scheme.
How contributions work for ongoing services, what you might be asked to pay, and how your budget is set.
What your Support at Home approval means, how funding is allocated, and the steps to start receiving services.
What to expect once your assessment is done, from receiving your Notice of Decision letter to connecting with a provider.
What you need to know about requesting a free assessment, including how to apply and what to expect.
A plain-language summary of the law that shapes aged care in Australia and puts the rights of older people first.
An easy-to-read booklet explaining how the Support at Home program helps you stay active, connected and well at home.
A simple one-page guide to where to begin and how My Aged Care can point you towards the right support.
The government's front door to aged care: the place to register, get assessed, and discover what support is available to you.
Options for arranging support privately - helpful if you are waiting for funding to come through or would prefer to self-fund.
Getting started with aged care can feel overwhelming — the system is complex, the steps aren’t always clear, and it’s easy to feel stuck. But it doesn’t have to be. A Symbol concierge will guide you through each stage, explain what to expect, and help you feel supported from day one.
Speak with our onboarding specialist – we’ll guide you through the process and help you support your loved one with confidence. Give us a call on (08) 6288 7373 or get in touch today.
