We know that you want more than safety for your loved ones. We do, too.
At Symbol, we don’t just manage needs; we craft experiences and moments of joy. We exist to bring more ease, more connection, and more moments that feel unmistakably theirs. Discover how we are replacing checklists and checkups with genuine human connection – bringing the spirit of hospitality to home.
Navigating the ongoing support journey for another person can feel confusing, but you shouldn’t have to figure it out alone. Symbol makes the process clearer, calmer, and easier to manage. We guide you through each step, helping you understand what options are available so you can ensure your loved one receives premium support that is tailored to their specific wants and needs.
Before anything formal begins, it helps to observe and understand what’s happening in their daily life
To receive government-funded support, the person needs to be registered with My Aged Care. You could register with them or on their behalf – as long as you have their permission.
If you need help with registration, our onboarding specialist can walk you through the process step by step.
If it’s needed, you may be formally listed as their representative by applying for Enduring Power of Guardianship. Symbol can help you complete this setup correctly so nothing is missed.
Before getting funding, you will be visited by an ACAT assessor. It is important to be prepared so you can receive the right level of funding required. Symbol can help you prepare, so the conversation is clear, calm and aligned with what they really want.
When their funding becomes available, you’ll have 56–84 days to choose a provider.
We know how overwhelming this time can be. We are here to always assist both your loved one and yourself as you try to understand what can be a complex tangle of aged care providers. You’re doing something meaningful. We’re here to make it easier.
We help families have the hard conversation in a way that feels supportive, not like she's losing her independence.
We can step in quickly, stabilise the situation, and walk you through your short-term care options.
Symbol supports you as the carer too, alongside dementia-aware care that's calm, patient and genuinely compassionate.
You'll have the same familiar face each visit, so there's continuity, real rapport, and regular updates for you.
We'll walk you through the assessment and funding process step by step, so you're never figuring it out alone.
We can arrange a home safety check and more frequent visits, so small risks get caught before they become big ones.
Speak with one of our concierges – we will guide you through the process and help you as you support your loved one.
