Whether you need everyday assistance, are recovering after a hospital stay or require more specialised care, Symbol’s Support at Home services are tailored to your changing needs and delivered with genuine warmth and hospitality.
OUR SERVICES
Support at Home
Enjoying life at home
Your home is the heart of your world, and we love helping to keep it fresh and vibrant. From doing odd jobs and pottering together in the garden, to getting your phone or tablet sorted so you can video call your grandkids, we’re here to create everyday moments of joy.
How we like to help:
- Keeping your home tidy with vacuuming, mopping, laundry, changing the bed sheets and cleaning the bathroom
- Tending to the garden, whether you want a hand pottering away or someone to do the weeding and mow the lawn
- Doing the odd jobs, from replacing a light bulb to tightening a few screws and the small fixes that never quite get done
- Getting you online and sorting those tricky devices, so you're never far from a video call with loved ones
- Making your home move with you, sourcing and installing things like hand rails and ramps
- Looking after the pets, from feeding and walking to the trip to the vet
Staying connected
Life is better when you’re close to the people and places you love. It’s our pleasure to provide transport and joyful company throughout your day, making sure you don’t miss out on what matters. Whatever your rhythm, we’ll help you stay active and engaged with your community.
How we like to help:
- Keeping you right in the heart of the action at your local clubs, cafés or parks
- Getting you where you need to be, with transport and company for medical appointments, errands, or any outing that takes your fancy
- Helping with the shopping, whether it's the weekly groceries, household essentials or a fun trip to your favourite shops
- Looking after your loved one at home so family can step out for a well-earned break, with care and hospitality that keeps the day warm
- Discovering what's on locally and getting involved, from council events to the club you've always belonged to
- Sitting down for good company, whether that's a cuppa and a chat or a hand with the crossword
Feeling your best
We believe in celebrating life and igniting the spark to thrive. We combine care with compassion to help you do more of what you want – whether it’s movement to keep you steady, tasty meal planning, or expert nursing that feels like a helping hand from a friend.
How we like to help:
- Helping you find your feet again after a hospital stay, with restorative support to get you back to being you
- Providing thoughtful, intuitive support for complex health needs or palliative care, shaped around your rhythm
- Keeping you active with gentle fitness and movement programs designed to celebrate what your body can do
- Nourishing your day with adaptive meal planning and a hand in the kitchen
- Supporting your day-to-day mobility and confidence with podiatry and physiotherapy
- Taking care of the complicated things, from occupational therapy to medication support and day-to-day health coordination
All the things you might need
Pricing
Most of your care is funded by the government through Support at Home, with the amount based on your assessment and the level of support that suits your life.
Our pricing is always transparent, with no hidden fees – so every decision is yours to make with full clarity.
The Symbol difference
Our team is a collection of thoughtful, vibrant and knowledgable individuals. We find people who view care through the same lens: as an act of hospitality. For us, it is more than just ticking a box, it’s about matching you up with someone who understands your rhythm and takes pleasure in creating the life you want to lead.
They are supported by a concierge-inspired team, who listen and make sure that our support is evolving with you.
Frequently asked questions
Yes – support can be adjusted at any time, with flexible scheduling to increase or reduce services as needed.
- Concierge reviews needs regularly and updates the care plan
- Ideal for seniors with changing health, mobility or confidence levels
Many of the people we care for live with higher or more involved needs, and our support is designed to rise to meet them. Through the upper levels of the Support at Home program (Levels 6–8), we coordinate more comprehensive, attentive care — bringing in experienced health professionals, daily personal connection, and careful coordination of everything around you, all delivered with our hospitality warmth. For some needs, like specialist dementia support, we have dedicated pathways you can read more about across our service pages. Whether your needs are steady or changing, our role is to make even the most complex days feel calm, considered, and full of moments of joy. If you’d like to talk through a particular situation, our team is always glad to have that conversation.
Yes – Symbol can deliver services under a Home Care Package, working directly with your package provider to arrange support.
- Out-of-pocket costs depend on the level of your HCP and the services you choose
Costs are based on the type of support required and the length of each visit, aligned with industry standards and Home Care Package rates.
- Transparent pricing, with no hidden fees
- Custom quotes available depending on your individual needs
You can reach us in whichever way suits you best:
- Call us on (08) 6288 7373
- Email hello@symbolgroup.com.au
- Submit an enquiry form on our Contact Us page
We take real care in matching clients and carers, because comfort and trust matter just as much as skill.
- Personality, communication style and preferences considered in every match
- Consistency of staff wherever possible, to build trust and familiarity
- Clear introductions and opportunities to raise concerns or request changes
- Support provided at a calm pace, with respect for privacy and routine
- Concierge available to follow up on feedback and adjust the match if needed
Every Symbol carer goes through thorough screening and ongoing training, so families can trust the person coming into their home.
- Comprehensive screening, background checks and reference checks
- Ongoing training in personal care, safety and Symbol’s service standards
- Clear protocols for risk management and incident reporting
- Regular supervision and performance monitoring
- Carers matched to clients based on skills, needs and preferences
It depends a little on where you are in your journey. If your government funding is already in place, we can move quickly to get you started — often it’s just a matter of a conversation and sitting down to shape your care plan together. If you’re still working through My Aged Care, things can take a little longer while your assessment and funding come through. But we don’t believe you should have to wait to feel supported: where it helps, we can talk through interim or self-funded options so you can begin sooner rather than later. The best first step is simply to give us a call, and we’ll map out a realistic timeline together.
Symbol brings a hospitality-led approach to Support at Home, focused on calm, dignity and consistency in every visit.
- A Signature Sequence of Service, for a high, reliable standard of care
- Concierge-style coordination for clients and families
- Strong focus on independence, respect and personal preference
- Flexible support options that adapt as your needs change
Let’s start creating moments of joy.
Creating a life full of experience and connection begins with having a simple conversation. Our team is ready to listen and understand what you want out of an aged care provider.