At Symbol, we believe that needing a little extra help shouldn’t mean giving up the lifestyle you love. Our Ongoing Support service is designed to lend a hand with managing your day-to-day, giving you more time and energy to enjoy doing the things that matter to you.
Support at Home
Ongoing Support
OUR promise
Where hospitality meets aged care
Ongoing Support is about more than helping with everyday tasks – it’s about building genuine relationships that make life at home feel easier, more enjoyable and more connected. As we spend more time together, we become familiar with your routines, preferences and the little details that make a difference, allowing our support to feel more personal with every visit.
Feeling your best
Personal Care
Support with showering, dressing, grooming, mobility and everyday routines, delivered by a dedicated Personal Host who learns your preferences, your pace and how you like things done.
Nursing Care
Expert nursing delivered with genuine warmth and continuity. From wound care and medication management to health checks and specialised clinical support, our dedicated nurses combine clinical expertise with familiar faces and reassuring care.
Allied Health & Therapeutic Services
Therapy designed around the life you want to keep living. Whether it's walking the dog, gardening or preparing meals, our allied health professionals tailor every program to your personal goals and everyday lifestyle.
Nutrition Support
Thoughtful nutritional support that goes beyond meeting clinical needs. From hydration and specialised feeding support to prescribed supplements, every detail is delivered with the same attentiveness we bring to every aspect of care.
Concierge Care Management
Your dedicated Concierge is your consistent point of contact, coordinating services, reviewing your support as needs change and always looking for thoughtful ways to make everyday life a little easier.
Restorative Care
Short-term, coordinated support following illness, injury or a hospital stay. We bring together the right team, prepare your home and tailor your recovery around the life you want to return to.
Staying connected
Community Engagement
From local clubs to your favourite café, we help you continue enjoying the people, places and activities that bring purpose, connection and joy to everyday life.
Companionship
Friendly visits, meaningful conversation and shared moments that build genuine relationships, bringing warmth, connection and a familiar face into everyday life.
Transport
More than simply getting from A to B, your Personal Host makes every journey relaxed, familiar and enjoyable, with thoughtful touches that make the experience part of your day.
Technology Support
Friendly, one-on-one support with phones, tablets and computers, making it easier to stay connected with family, friends and the people who matter most
Respite Care
Flexible short-term support that provides reassurance for Members and their families, creating genuine connections while giving regular carers the opportunity to rest and recharge.
Assistive Technology & Home Modifications
Practical equipment and home modifications that make everyday living easier, supporting greater safety, confidence and freedom throughout your home.
Enjoying life at home
Home Cleaning
Thoughtful cleaning tailored to your home, delivered by familiar faces who pay attention to the details others often miss, leaving your home feeling refreshed and welcoming.
Laundry & Linen
From washing and ironing to beautifully made beds, we bring the care, quality and finishing touches – inspired by the world's greatest hotels – into your everyday routine.
Shopping Support
Help with grocery shopping, meal planning and stocking your pantry, making everyday meals simpler, fresher and more enjoyable while ensuring you always have what you need.
Home & Garden Maintenance
Gardening, minor repairs and preventative maintenance delivered by a team with an eye for detail, anticipating your home's needs before you have to ask.
In-Home Meals
Whether it's a chef-prepared meal delivered to your door or a fresh meal prepared in your own home by a Personal Host, every dining experience is inspired by great restaurants, seasonal produce and the food you love to eat.
Meal Kits & Ready Meals
Flexible meal solutions, from chef-inspired meal kits to freshly prepared ready meals, giving you more choice, less effort and delicious food whenever it suits you.
The Symbol difference
Our team is a collection of thoughtful, vibrant and knowledgable individuals. We find people who view care through the same lens: as an act of hospitality. For us, it is more than just ticking a box, it’s about matching you up with someone who understands your rhythm and takes pleasure in creating the life you want to lead.
They are supported by a concierge-inspired team, who listen and make sure that our support is evolving with you.
Frequently asked questions
Yes – our services are available across the Perth metropolitan area, with surrounding regions covered depending on your needs.
- Quick confirmation of suburb coverage available on enquiry
Flexibility is at the heart of hospitality, so as your needs evolve, our support evolves with them.
- We regularly review and adjust your care plan as needed
- Our aim is to move with your changing circumstances, not lag behind them
Yes – we’re experienced with higher and complex care needs, and we coordinate closely with families and clinicians to keep support safe and consistent.
- Support includes personal care, mobility, dementia care and incontinence support
- Coordinated approach with families, clinicians and allied health
- Strong focus on safety, dignity and comfort
Yes – we regularly support people through post-hospital recovery, to make the transition home smooth and reassuring.
- Help with showering, dressing, mobility and medication prompts
- Meal preparation and safety monitoring at home
Yes – families stay informed through clear, ongoing communication throughout the care journey.
- Our concierge team will provide ongoing contact
- Visit notes and observations shared when needed
- Families remain informed and reassured about the support provided
Services generally start within a few days of your enquiry, with faster onboarding available for urgent or hospital discharge situations.
- Simple, streamlined intake process
In Perth, most home care offers much the same list of services. What sets Symbol apart is how those services feel. We’ve reimagined aged care through the lens of hospitality — the warmth, attentiveness and polish you’d expect from a fine hotel, brought into your own home. That means concierge-style coordination, familiar faces rather than a rotating roster, and care shaped entirely around your preferences. As a family-run, Western Australian team, we bring genuine local warmth and a personal investment in the people we support. Premium, to us, isn’t about luxury for its own sake — it’s about making everyday life feel a little more joyful, and a lot more like yours.
Your Concierge is ready when you are
Our Concierge team is here to do more than coordinate services. They’re here to answer questions, make life easier, anticipate your needs and help you continue living the life you love. It all begins with a simple conversation about what’s important to you and how we can help make it happen.